Infographic: Key Stats and Findings from the 2017 U.S. Vehicle Dependability Study

The Vehicle Dependability Study, now in its 28th year, examines problems experienced during the past 12 months by original owners of 3-year-old vehicles. The study determines overall dependability by examining the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality. The 2017 study examines cars, trucks, minivans, and SUVs from the 2014 model year and covers 177 specific problems grouped into eight major vehicle categories:

  • Exterior
  • Engine/Transmission
  • Audio/Communication/Entertainment/Navigation (ACEN)
  • Interior
  • The Driving Experience
  • Features/Controls/Displays (FCD)
  • Heating/Ventilation/Air Conditioning (HVAC)
  • Seats


In the infographic that follows, we present some key statistics and findings from the 2017 U.S. Vehicle Dependability Study.

J.D. Power 2017 Vehicle Dependability Study