NADAguides Frequently Asked Questions
How do I place an order for a value guide and what is the normal delivery time and method of payment accepted?
Placing an order at NADAguides.com is easy. To begin click on Product Store
at the top of any page. Once you have made your selection of items you wish to purchase and have set up your account with your shipping information you are ready to submit your order. Your order will be delivered within 7 to 10 business days. We accept Visa, MasterCard, American Express and Discover as methods of payment.
Can you bill me for guidebooks ordered?
Currently we only accept pre-paid orders online using your Visa, MasterCard, American Express, or Discover credit card. We also accept checks. Paying by check does slow down your order somewhat, as we do not ship the items to you until your funds are received. If you are in the U.S., paying by personal check typically delays your order two to three weeks. Currently we are only able to accept postal money orders issued in U.S. dollars or checks issued in U.S. dollars and drawn on a U.S. bank. You may submit your order to NADAguides.com at PO Box 7800, Costa Mesa, CA 92628. Please remember to include your shipping information, title and quantity of publication(s) being ordered, and payment including shipping.
Can you ship C.O.D. for my guidebook purchase?
C.O.D. means, for all purposes, Collect on Delivery. We do not currently accept C.O.D. as a method of delivery.
I placed an order for a guidebook yet have not received it, what should I do?
You can be assured that our friendly customer service is #1. As part of our service, we are happy to provide you with any assistance you might need. If your shipment has failed to arrive in the estimated delivery timeframe, please call (714) 556-8511 or email [email protected]
Is the information provided on the website the same information provided in the guidebooks used by car dealers?
It is the same information with a slight exception. The dealer products are regionalized, whereas the information on the website is based upon national averages. Please keep in mind that values are negotiation guides only and that vehicles will be sold and purchased for more or less than the suggested value.
Why would a value on the website not match the value for the same vehicle in your guidebook?
The data should match with a small variation that is due to the fact that the books are regionalized and the website is national. Other variations in values could be due to reconditioning that a dealer would subtract from an appraisal to prepare your trade for the next owner; the wrong mileage class being applied to the vehicle's mileage adjustment; or, very often the difference in value may be attributed to state sales tax.
Is the Consumer Edition of your appraisal guide still available for purchase?
The Consumer Guide is no longer available. The values you were presented in the printed guide are now available on the website www.nadaguides.com
Why are standard cargo/passenger vans listed in the Used Car Guide but a van like the Ford Transit Connect is not?
The vast majority of Ford Transit Connect vans are sold as commercial vehicles, which is why they are listed in the Commercial Truck Guide. NADAguides values the high top and low top models because those make up most of the volume to date. Passenger/Cargo Vans are used for a variety of reasons so they fall into the truck and van classification.