Top 10 2020 Upper Midsize SUVs by Customer Satisfaction
When you’re in the market for a new vehicle, and you meet someone who owns the make and model you’re considering, you naturally ask them: “What do you think of it?”
J.D. Power customer satisfaction studies, such as the Automotive Performance, Execution, and Layout (APEAL) Study, bring a powerful answer to that question amplified by thousands of voices from verified owners of the types of vehicles you are researching.
Each year, J.D. Power surveys tens of thousands of people who actually own the makes and models you’re considering. Based on this consumer-provided information, the company publishes industry-benchmark studies summarizing what consumers like you tell them about what has gone right and what has gone wrong during the first 90 days of ownership. The annual APEAL Study is focused on overall customer satisfaction with factors including design, comfort, controls, driving dynamics, and more.
Using the collected data from consumers like you, J.D. Power gives each vehicle an APEAL index score. This list contains the top-rated 2020 upper midsize SUVs with three rows of seating in terms of overall appeal, presented below in rank order according to their index score. The average index score for this segment is 858.