Mercedes-Benz Coronavirus Financial Relief and New Car Incentives

The first case of COVID-19 was reported in Wuhan, China back in December of 2019. The spread of the Coronavirus brought closures to all manufacturing in that region, causing the supply chain to come to a complete stop for a period of time. While the abrupt halt of Chinese manufacturing damaged almost every industry in the United States, the automobile industry was particularly affected in a negative way. In an attempt to slow the spread of the virus, all auto manufacturing was stopped in mid-March throughout the United States, Canada, and Mexico. 

Mercedes-Benz Coronavirus Financial Relief and New Car Incentives

Mercedes-Benz, one of the largest sellers of premium vehicles in the world, is reeling in the aftermath of the Coronavirus. Currently, Mercedes-Benz has a goal of attempting to keep its employees safe, reassure its business suppliers, and assisting consumers who find themselves in financial need during this unprecedented situation. The German automaker has even taken to its various social media platforms to educate the public on the Coronavirus.

We have provided an overview of Mercedes-Benz’s Coronavirus car payment plans, in addition to the brand’s new car incentives. We’ll also discuss how the virus is affecting Mercedes-Benz operations here in the United States.

Mercedes-Benz Customer Relief Programs - Find the best deals!

To date, Mercedes-Benz has not publicly articulated the details of any assistance offers they are extending to their current customers. However, the automaker has directed current owners and lessees who have financed their vehicle through Mercedes-Benz Financial and have been adversely affected by the Coronavirus to go online at and login to their account. From there, customers should follow the instructions listed and complete their request for a payment deferral, if needed. 

Customers who wish to speak directly with a customer service representative can call 1-800-654-6222. Additionally, Mercedes-Benz also has a COVID-19 Support page, where the automaker answers frequently asked questions.

Mercedes-Benz New Car Incentives - Find the best deals!

Mercedes has not yet formally announced any incentives on new vehicles as a direct result of COVID-19. Instead, the auto brand has increased its efforts to bring awareness to its existing special offers in hopes that it may help to catalyze sputtering auto sales across the nation.

Mercedes-Benz currently is showcasing its Spring Event, advertising 0% APR for 36 months on most new vehicle models financed through Mercedes-Benz Financial. This offer includes a 90-day deferment on any new models that are purchased or leased and financed through Mercedes-Benz Financial. These offers are currently available through April 30, 2020. 

Mercedes-Benz also invites customers to visit them online at to experience the entire showroom in the comfort of their own home. The website allows customers to complete the entire purchase process, including the delivery of your new vehicle to your doorstep, all from the safety of their living rooms.

Mercedes-Benz Factory Closures - Find the best deals!

Mercedes-Benz USA is headquartered in Atlanta, Georgia. All divisions of marketing, distribution, and customer service nationwide are overseen from this location. The first wave of closures began overseas at the beginning of March. But by the middle of the month, all auto manufacturing in Canada, Mexico, and the United States had come to an abrupt halt on March 23rd. Mercedes-Benz initially expected to suspend production for two weeks, but the timeline has since been adjusted to the first week in May to allow for the CDC guidelines of social distancing to help slow the spread of the deadly virus. 

Mercedes-Benz has two U.S. production plants; one in Vance, Alabama where the GLE, GLS, GLE Coupe, and C-Class sedan are produced, and one in Charleston, S.C., where the Sprinter full-size van is made. More than 3,700 workers will be furloughed as a result of the growing spread of the Coronavirus.

Mercedes-Benz Economic Outlook and Sales Forecast - Find the best deals!

At the company’s Capital Market Day in 2019, Mercedes-Benz unveiled its new strategic plan to position itself as the leading sustainable modern luxury brand by the year 2022. In order for that goal to be met, Mercedes-Benz would have to invest in CO2 neutral technology while also streamlining production and staffing costs. As a result of this bold plan, the automaker had already projected a lower revenue for 2020 before any Coronavirus related issues surfaced. With the daily swings in the market and the uncertain economic future now associated with COVID-19, it remains unclear if Mercedes-Benz will have to go back to the drawing board and revise any future plans. 

J.D. Power released a statement regarding its 2020 outlook of 16.8 million U.S. light-vehicle sales, an outlook that was calculated before the globe was ground to a halt because of the Coronavirus pandemic. Due to the substantial strain the virus has put on the entire economy, it is no longer feasible to realistically attain these figures. J.D. Power expects sales to likely fall in the range of 14 to 16 million units due to the growing recovery efforts ahead due to the Coronavirus.