2018 U.S. Vehicle Dependability Study: Most Owners Still in Love with Their Three-Year-Old Vehicles
Consumers who buy new vehicles tend to still be happy with them after three years of ownership, according to the J.D. Power 2018 U.S. Vehicle Dependability StudySM (VDS). Overall vehicle dependability improves 9% over 2017—the first time the industry score has improved since 2013.
- Infographic: Key Stats and Findings from the 2018 U.S. Vehicle Dependability Study
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The Vehicle Dependability Study, now in its 29th year, measures the number of problems experienced per 100 vehicles (PP100)—covering 177 specific problems grouped into eight major vehicle categories—during the past 12 months by original owners of three-year-old vehicles (the 2018 study examines 2015 model-year vehicles). The overall industry average improves in this year’s study to 142 PP100, down from 156 PP100 in 2017.
“For the most part, automotive manufacturers continue to meet consumers’ vehicle dependability expectations,” said Dave Sargent, Vice President, Global Automotive at J.D. Power. “A nine-percent improvement is extremely impressive, and vehicle dependability is, without question, at its best level ever. For people looking for a new or used model, now is a good time to find that special vehicle.”