2015 U.S. Vehicle Dependability Study Results
Consumers continue to clamor for cutting-edge technology in their new vehicles. But as this technology makes its way into today's new cars, trucks, SUVs, and vans, automakers are having difficulty maintaining long-term quality. In fact, problems with Bluetooth connectivity and voice recognition are the most frequently reported issues with light vehicles after three years of ownership, according to the J.D. Power 2015 U.S. Vehicle Dependability Study.SM
The study, now in its 26th year, examines problems experienced during the past 12 months by original owners of 2012 model-year vehicles. The study determines overall dependability by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality. The overall industry performance in 2015 is 147 PP100.
The study examines 177 specific problem symptoms, grouped into eight major vehicle categories:
- Audio/Communication/Entertainment/Navigation (ACEN)
- The Driving Experience
- Features/Controls/Displays (FCD)
- Heating/Ventilation/Air Conditioning (HVAC)
The top two problems reported by owners in the study are Bluetooth pairing and connectivity, and built-in voice recognition systems misinterpreting the driver's commands. These were the same two problems most frequently reported by owners in last year's Vehicle Dependability Study (VDS).