2017 Buick LaCrosse Reviews and Ratings

4dr Sdn Premium AWD

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J.D. Power Verified Consumer Reviews (16)
Overall Rating
  4.6 / 5
Reliability
  4.5 / 5
Interior
  4.7 / 5
Exterior
  4.7 / 5
Driving Dynamics
  4.3 / 5

By Larry S. 9/30/2017 5:30:00 AM J.D. POWER VERIFIED OWNER REVIEW
  5 / 5
The adaptive cruise control, back-up camera, lane assist, exit seat, make it a pleasure to drive locally, and on long trips.
Reliability
  5 / 5
Interior
  5 / 5
Exterior
  5 / 5
Driving Dynamics
  5 / 5

By Anonymous 9/7/2017 2:17:00 PM J.D. POWER VERIFIED OWNER REVIEW
   5 / 5
Great car!
Reliability
   5 / 5
Interior
   5 / 5
Exterior
   5 / 5
Driving Dynamics
   5 / 5

By John 9/6/2017 1:36:00 PM J.D. POWER VERIFIED OWNER REVIEW
   4.5 / 5
Buick LaCrosse is a very fine vehicle. Beautiful exterior and interior styling, with many advanced tech features. I chose to keep the XM radio service and the ONSTAR service. I've driven foreign makes for many years, including Mercedes, Honda and a Nissan 300ZX, and this Buick is impressive. Quality shows throughout. Attention to detail is obvious in the interior. Exterior paint and trim are elegant. Two-tone leather is out standing. Bonus of a power rear window sun shade was a welcome surprise. All in all, a great luxury car for the money.
Reliability
   4.5 / 5
Interior
   4.5 / 5
Exterior
   4.5 / 5
Driving Dynamics
   4.5 / 5

By Anonymous 8/29/2017 9:17:00 AM J.D. POWER VERIFIED OWNER REVIEW
   3.6 / 5
The Lacrosse is a good looking vehicle.<br /> It handles well and has sufficient power.<br /> I would like the ability to turn off the "auto shutdown" feature.<br /> Would like to have chrome wheels as a selection.<br /> Would like to have CD player.<br /> Would like a longer warranty.<br /> Wanted the heated steering wheel, but not willing to pay the extra cost for the premium package.
Reliability
   4 / 5
Interior
   4 / 5
Exterior
   4 / 5
Driving Dynamics
   2.5 / 5

By Thomas 8/23/2017 8:50:00 PM J.D. POWER VERIFIED OWNER REVIEW
   5 / 5
It is comfortable,easy driving and has good power.Because I am an older person, I feel it is mandatory to have a hand grip on the driver side. I had one in my 2015 LaCrosse and found it to be necessary for exiting the car.
Reliability
   5 / 5
Interior
   5 / 5
Exterior
   5 / 5
Driving Dynamics
   5 / 5

By Paula 8/23/2017 6:54:00 AM J.D. POWER VERIFIED OWNER REVIEW
   5 / 5
This car is simply fantastic. The handling, safety features, and options are exceptional. This vehicle provides great peace of mind.
Reliability
   5 / 5
Interior
   5 / 5
Exterior
   5 / 5
Driving Dynamics
   5 / 5

By Jim 8/22/2017 5:28:00 PM J.D. POWER VERIFIED OWNER REVIEW
   4 / 5
We are very pleased with our 2017 Buick LaCross, though we miss the spaciousness and ride of our 2008 Buick Lucerne. The LaCross handles well and has as good a "luxury ride" as any vehicle its size. The vehicle has a fuel-efficiency feature that shuts the engine off when you come to a stop, then restarts quickly when you release the brake. That can be a good feature except when it is hot outside and the air conditioner compressor shuts off and the cabin fills with hot humid air. Of course that corrects itself when the engine restarts. We fount the car to be a little pricy, which may account for why one does not see many on the road. However, we felt it worth the extra.
Reliability
   3.5 / 5
Interior
   4 / 5
Exterior
   4 / 5
Driving Dynamics
   4.5 / 5

By Phil 8/22/2017 2:27:00 PM J.D. POWER VERIFIED OWNER REVIEW
   5 / 5
It a beautiful car that rides and handles well. I am very well satisfied. The safety sensing equipment is great. It really works well in traffic with warnings and keeping a safe interval.
Reliability
   5 / 5
Interior
   5 / 5
Exterior
   5 / 5
Driving Dynamics
   5 / 5

By jack 8/22/2017 1:27:00 PM J.D. POWER VERIFIED OWNER REVIEW
   4.6 / 5
car has a great ride its apperance is outstanding for a four door sedan gas mileage is average.interior is top quality
Reliability
   4.5 / 5
Interior
   4.5 / 5
Exterior
   5 / 5
Driving Dynamics
   4.5 / 5

By Anonymous 8/22/2017 1:22:00 PM J.D. POWER VERIFIED OWNER REVIEW
   4 / 5
A little more cushion in the set and a little better leather. Other wise so far so good. I only have 9000 so we'll see
Reliability
   4 / 5
Interior
   4 / 5
Exterior
   4 / 5
Driving Dynamics
   4 / 5

By John 8/21/2017 2:47:00 PM J.D. POWER VERIFIED OWNER REVIEW
   4.5 / 5
spacious, comfortable, smooth riding; nice features; electronic controlled transmission takes getting used to; ""on/off"" ignition operation sometimes stalls; could be a safety hazard; transmission has ""downshifted"" on 4 occasions( I will have this checked at dealer at 3000 miles.
Reliability
   4.5 / 5
Interior
   5 / 5
Exterior
   5 / 5
Driving Dynamics
   3.5 / 5

By Doc 8/8/2017 3:34:00 PM J.D. POWER VERIFIED OWNER REVIEW
   3.1 / 5
Biggest complaint: At speeds below 30 mph the 8-speed automatic transmission is unacceptable. It is constantly shifting very uneven. It is a comfortable somewhat roomy car. Very nice on the open road.
Reliability
   3 / 5
Interior
   4 / 5
Exterior
   4 / 5
Driving Dynamics
   1.5 / 5

By Pamela 8/2/2017 8:22:00 AM J.D. POWER VERIFIED OWNER REVIEW
   5 / 5
I am really enjoying my 2017 Buick LaCrosse. I love the look of the car and the comfort of the interior and of the drive itself. It drives well in traffic and is terrific on highway driving. I am enjoying the technology in the vehicle; especially the blue tooth link to my phone so I can take and make hands-free calls from the car. I appreciate the safety features of the vehicle especially the back-up camera which has been improved since my last car. I also have the confidence of having OnStar to help with navigation and safety. I have gotten used to the electronic gear shift and like it very well. My only reservation about my car is the gas mileage; wish it were a bit better. This is the third LaCrosse I've leased and I'm hooked on this car!
Reliability
   5 / 5
Interior
   5 / 5
Exterior
   5 / 5
Driving Dynamics
   5 / 5

By Larry S 7/28/2017 2:12:00 PM J.D. POWER VERIFIED OWNER REVIEW
   5 / 5
I have owned Fords Chevys Nissan Mazda Cadillac Toyota and last car Kia the new Lacrosse is the most outstanding car that I have driven
Reliability
   5 / 5
Interior
   5 / 5
Exterior
   5 / 5
Driving Dynamics
   5 / 5

By Louis 7/28/2017 11:49:00 AM J.D. POWER VERIFIED OWNER REVIEW
   5 / 5
very tight fit of components excellent ride would purchase again smooth performance easy to operate quality electronics
Reliability
   5 / 5
Interior
   5 / 5
Exterior
   5 / 5
Driving Dynamics
   5 / 5

By Donald 7/27/2017 3:37:00 PM J.D. POWER VERIFIED OWNER REVIEW
   4.8 / 5
In my opinion GM has never made a car this nice before. Every aspect of the car is composed and polished. The engine has good power and the car is a dream to drive. The beautiful interior design and technology / driver interface really sold us on the Lacrosse which I think is one of the few cars on the road today with the right amount of technology easy to use and in all the right places.
Reliability
   4.5 / 5
Interior
   5 / 5
Exterior
   5 / 5
Driving Dynamics
   4.5 / 5


Expert Reviews ( 1 )

2017 Buick LaCrosse
New Car Test Drive

Introduction

The Buick LaCrosse sedan gets a total redesign for 2017. The full-size front-wheel-drive sedan was a surprise hit when it was introduced two generations ago due to its handling and refinement. For 2017, Buick LaCrosse gets made even better, with a new platform, new engine, new transmission, more technology and refinement, and less weight. It’s not a luxury car, but it’s good enough to make you wonder if a luxury car is worth the extra money.

LaCrosse represents the new face of Buick. Competitors that now seem faceless include the Lexus ES 350, Toyota Avalon, Nissan Maxima, Acura TLX, Hyundai Azera, and Chrysler 300. Well, the Chrysler 300 has a face.

The new LaCrosse is only a fraction of an inch longer and wider, but the wheelbase is 2.7 inches longer, giving it the stance of a rear-wheel-drive car. It’s 300 pounds lighter for 2017 thanks to more high-strength steel in the chassis and its new V6 engine; the combination of lightness, stance, and rigidity improve the handling.

Its standard 18-inch wheels (two designs), HID headlamps, LED taillamps, and 10 airbags add to its appeal.

The LaCrosse is powered by the latest version of GM’s fine 3.6-liter V6, now making an impressive 310 horsepower and 282 pound-feet of torque. It’s mated to a new eight-speed automatic. The engine was designed with start/stop technology, as opposed to that capability being added, and it shows, as it’s nearly invisible.

However, start/stop doesn’t increase fuel mileage all that much. The LaCrosse gets an EPA-estimated 21/31 mpg City/Highway, or 25 mpg Combined with front wheel-drive. All-wheel drive cuts it by about two miles per gallon. The all-wheel drive comes from the Cadillac XT5 crossover, and is only available on the LaCrosse Premium model.

Model Lineup

The 2017 Buick LaCrosse comes in four models: base, Preferred, Essence, and Premium. (The eAssist hybrid has been discontinued.) The base comes in at just under $33,000, but it looks and feels as rich as the Premium.

Walkaround

The all-new 2017 LaCrosse follows the lines of the Avenir concept car that wowed the 2015 North American International Auto Show in Detroit. It may be lighter, but it looks like it’s been pumping iron. It’s lower and sleeker, with character lines that travel to its haunches.

The new face of Buick has less chrome. The classic waterfall grille is smaller and darker, split by a small chrome bar. Bye-bye, 1958. Except for the chrome fake ports on the sides of the front fenders, an acceptable nod to nostalgia.

Interior

The new 2017 LaCrosse cabin is simple and elegant, modern and functional, with a flowing dashboard and floating center console that make it feel airy inside. The Lexus ES 350 and Toyota Avalon are more imaginative, but the LaCrosse mostly hits the mark.

The leatherette trim on the seats and French-stitched vinyl on the dashboard and door panels is fine, but the gray plastic on the center console looks low-rent. Hard plastics are pasted to the lower part of the dash, but rivals do that too.

The shifter looks simple but can be vexing to learn. Shifting it from the Manual mode back to the automatic mode is a mystery we weren’t able to unlock without stopping and shifting into Park.

There’s an eight-inch touchscreen on the dash that’s treated to resist fingerprints. It uses the latest version of GM’s IntelliLink infotainment, with Apple CarPlay and Android Auto. On Star with 4G LTE connectivity is standard.

The front seats of this so-called five-seat sedan are comfortable, but only two passengers will be comfortable in the rear. It’s more comfortable for four than five. In the front, headroom might be tight for tall people if there is an available panoramic roof, and the padded armrest between the front seats is too high.

Buick calls its sound-deadening engineering Quiet Tuning. There’s lower-mass but more effective insulation material, the quieter engine, acoustic wheelhouse liners, active noise cancellation, triple door seals, and an acoustic-laminated windshield and front side windows. It all works well to create a very quiet cabin.

The trunk volume is 15 cubic feet, a good size, although a bit smaller than the Toyota Avalon.

Driving Impressions

The Buick LaCrosse takes its powertrain from the Cadillac XT5. With 310 horsepower, 282 pound-feet of torque, and 3600 pounds to move, it accelerates quite smartly. The 8-speed automatic transmission shifts slick, although the electronic gear lever can be awkward.

Less weight and more power makes the LaCrosse a better car to five. There’s also that stiffer structure to improve handling. There’s also a new five-link independent rear suspension that makes the ride smoother and cornering more confident, compared to the previous four-link. The LaCrosse is nimbler than it used to be, and it was nimble before, with light and accurate steering. It’s no sports sedan, but it’s more poised than might be expected from a big sedan. Ride quality is much better than that of the first-generation LaCrosse.

Base and Preferred models use a MacPherson strut front suspension and 18-inch wheels, while Essence and Premium models take GM’s HiPer strut front suspension, two-mode adaptive dampers, and 20-inch wheels. The HiPer strut suspension reduces torque steer and increases grip, while the larger wheels might stiffen the ride because the sidewalls are shorter, but that’s what the adaptive dampers are supposed to prevent. Since there’s very little torque steer anyhow, we still see the Base or Preferred model as a better value. Using sport mode for the adaptive dampers tightens the ride and steering a bit, but not enough to inhibit the way the LaCrosse can be hustled down a winding road.

Summary

Overall, the Buick LaCrosse is a pleasant, enjoyable car to drive and spend time in. A Cadillac powertrain for less-than Cadillac price, stylish looks translated from a popular concept, luxury features, and handling that smacks the rivals. The base model is a very nice car and represents an excellent value.

Sam Moses wrote this review, with staff reports by The Car Connection.


J.D. Power Rating
Overall Quality 2 / 5
Overall Quality - Mechanical
3 / 5
Powertrain Quality - Mechanical
2 / 5
Body & Interior Quality - Mechanical
4 / 5
Features & Accessories Quality - Mechanical
3 / 5
Overall Quality - Design
2 / 5
Powertrain Quality - Design
2 / 5
Body & Interior Quality - Design
3 / 5
Features & Accessories Quality - Design
2 / 5

Overall Dependability Not Available
Powertrain Dependability
Not Available
Body & Interior Dependability
Not Available
Feature & Accessory Dependability
Not Available

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J.D. Power Rating Legend
Among the Best
5 / 5
Better than Most
4 / 5
About Average
3 / 5
The Rest
2 / 5

* The J.D. Power Ratings are calculated based on the range between the car manufacturer or car model with the highest score and the car manufacturer or car model with the lowest score. J.D. Power generates a rating of a five, four, three, or two. If there is insufficient data to calculate a rating, “Not Available” is used in its place.

J.D. Power Ratings may not include all information used to determine J.D. Power awards, visit the Car Ratings page to learn more about awards and ratings.