Safety Ratings

Frontal Moderate Overlap Test Results
Good
Rear Crash Protection Results
Good
Rollover Rating Test Results
Good
Side Impact Test Results
Good
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Recalls

US NHTSA CAMPAIGN ID: 19V787000
Mfg's Report Date: November 1, 2019
Component: COMMUNICATION
Potential Number Of Units Affected: 24,226


Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence:
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy:
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall is expected to begin December 31, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

Notes:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Disclaimer

The safety ratings and information is provided directly from the
Insurance Institute for Highway Safety (IIHS) and the National Highway Traffic Safety Administration (NHTSA)
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2013 Mercedes-Benz E-Class
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